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Telecommunications: CRTC launches investigation into misleading sales practices

OTTAWA | The Canadian Radio-television and Telecommunications Commission (CRTC) on Monday launched its investigation into “deceptive or aggressive” sales practices by telecommunications companies.

Until August 30, the organization will collect testimonials from customers and employees (past and present) of telecommunications service providers across the country to understand the nature of the tactics used and their consequences.

“In order to provide a meaningful report to the government, it is important for Canadians across the country to be heard,” said CRTC Chair Ian Scott.

The latter appeals particularly to vulnerable clienteles, such as the elderly, people with disabilities or people whose mother tongue is neither English nor French.

As part of its investigation, the CRTC also sent interrogatories to a dozen Canadian providers, including Bell, Rogers, Telus, Videotron, Shaw and Cogeco.

In June, the federal government ordered the CRTC to investigate sales tactics under pressure, in the wake of controversial media reports.

Former employees of Bell and Rogers admitted to knowingly selling, under pressure from their employer, products that customers did not need, or lying about certain services for the sole purpose of achieving their goals. of sale.

The CRTC must submit its report by February 28, 2019.

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